Richmond Funeral Home Corona Virus Update

Last Updated on 12-08-2020

Managing our funeral services in the current Covid-19 environment.
If you or your family have immediate concerns relating to Covid-19, please visit the Ministry website or call the dedicated Covid-19 Healthline on 0800 358 5453
At Wairarapa Funeral Services we take the health and wellbeing of our staff and client families very seriously. With the current unprecedented measures taking place to reduce the spread of Covid-19 (Coronavirus), below are the measures we are implementing to support our staff and community.

First Call:
When someone dies and you make that first call to us, in addition to our usual questions we will ask you if any family members are showing any signs of illness or have been advised or required to self-isolate. Depending on your circumstances we may ask for the room/facility be vacated when we transfer your loved one into our care. This is for the safety of our staff.

Transfer:
Our staff will likely don personal protection equipment such as gloves, gown and facemask when they arrive. Please be prepared for this. Additionally, a facemask may be placed on the deceased. This is because air can be exhaled as we transfer onto our stretcher. Again, these measures are for the safety of all involved.

Funeral Arrangement:

Funeral Arrangements will be conducted observing physical distancing protocols over the phone. If visiting us in the office you will be asked by our friendly team all your details so we can contact trace if needed.

Viewing:
Any person entering our funeral home will be asked by our friendly team all your details so we can contact trace if needed. 

Funeral:
Gatherings of up to 100 people are allowed for funerals. Physical distancing and public health measures must be maintained, with attendees keeping 2 metres apart where possible (apart from with people within their extended bubble). Our Funeral Directors will utilise the use of web streaming technology to ensure those unable to attend in person, can view the service from the safety of their own home. We are unable to hold any reception functions offering food or beverages.

If you are unwell with flu-like symptoms or have been in contact with a person diagnosed with COVID-19 within 14 days or have recently arrived from overseas we ask for your cooperation by isolating.

Questions:
We are committed to providing our families with great service in the weeks and months ahead but please understand that there are some changes to our usual practices. If you have any questions or would like to discuss how the situation might affect your specific funeral, please contact our office so we can assist further.

Please take care and look out for each other so we can minimise the risks to you and your family

Richmond Funeral Home will follow the advice of New Zealand Authorities and any guidelines or regulations that Government may put in place at this time.
In all we do we must consider your health, the health of our staff, and care and dignity of the deceased.

Please be assured our trained staff already practice a high standard of care and are trained in caring and preparing the deceased.

We ask that if you have any concerns or if you know or suspect the deceased or any one of your family members may have been in contact with potentially infected people that you advise us.The inclusion of this information on this website is designed to be reassuring and helpful.  If you require further information we suggest you visit the following useful website:

New Zealand Ministry of Health Covid 19 Information