Richmond Funeral Home Corona Virus Update

Last Updated on 01-09-2021

At 11.59pm on the 31ST August 2021 the Regions North of Auckland entered Level 3 of the Covid-19 alert system.

This means that while in Level three the basis of the Government Restrictions are as follows:

Small Private Funeral is allowed – up to 10 people – within the Funeral Home Chapel. Those in different bubbles must adhere to social distancing.

Viewing is allowed in the confines of the Funeral Home, no more than 10 people in attendance. Those viewing must be from the same bubble. Viewing is only available by appointment and pre-approval only.

A graveside Burial/Service is permitted – no more than 10 people in attendance.

The staff at Richmond Funeral Home know the meaning and value of having a funeral or farewell and understand how these restrictions can be deeply distressing for those within our community.

The team at Richmond Funeral Home are committed to keeping our staff, their families, the families we serve, and our communities safe.

The care, respect and dignity of your loved ones are at the forefront of any decisions we make and you can be assured that the high standards of care provided by the team at Richmond Funeral Home will continue.

We are an essential Service therefore we will be available for you however we will be operating under strict guidelines and will only be able to provide services within those guidelines.

Therefore:
From Wednesday 1st September 2021 our offices will remain closed to the public.

Our facilities will be available for viewings and funerals in line with the Level 3 Covid 19 requirements.

Our Availability to provide our core services will NOT Change

  • Our phone will continue to be answered 24 hours.
  • We will prioritise calls and respond as soon as possible.
  • Our availability to transfer the deceased into our care and to care for
    the deceased will not change.
  • We will provide funeral arrangements for families – in accordance with the
    latest COVID-19 guidelines.
  • Our team will be kept up to date with COVIDovid-19 information and will be able to discuss options, give you information and offer advice that will allow you to make informed decisions regarding any arrangements you wish to make.

Informing us of a Death:
When someone dies and you make that first call to us, in addition to our usual questions we will ask for confirmation that anybody present has had the opportunity to say their goodbyes as we will require the room/facility to be vacated when we transfer your loved one into our care. This is for the safety of our staff and yourselves.

Transfer:
Our staff will wear PPE (gloves and facemask) when they arrive. Please be prepared for this as although you may be clear of the room/facility you may still be on site and see us bringing your loved one into our care. If you are, our staff will also maintain physical distance from you. Additionally, a facemask may be placed on the deceased. This is because air can be exhaled as we transfer onto our stretcher. Again, these measures are for the safety of all involved.

A Pending Death:
For families who have a pending death in their family we recommend that you call us if you have any questions. You may even wish to put some pre-arrangements in place beforehand.
Richmond Funeral Home staff will be available to have a discussion with families to rest uncertainties, answer questions and to offer re-assurance during this time. Sometimes to have a discussion with us beforehand can free some of the anxiety and worry of the unknown.

Enquires/Reassurance/Pre-need and pre-arrangements:
Be assured we will continue to be available for you and I encourage you to call or email us if you have any queries. We will be happy to email out personalised information for a specific enquiry.
Please feel free to contact us on – 06 379-7616 for immediate attention
Or
email admin@richmondfuneralhome.co.nz

 

In summary:
Richmond Funeral Home will continue to be there for you, however the services we provide and how we provide them will be different due to COVID-19 and our Country’s Level 3 alert.

Please read this information in conjunction with the Government Covid Website information and be aware that information is changing (during lockdown not just at times of level changes) regularly.

Richmond Funeral Home will follow the advice of New Zealand Authorities and any guidelines or regulations that Government may put in place at this time.
In all we do we must consider your health, the health of our staff, and care and dignity of the deceased.

Please be assured our trained staff already practice a high standard of care and are trained in caring and preparing the deceased.

We ask that if you have any concerns or if you know or suspect the deceased or any one of your family members may have been in contact with potentially infected people that you advise us.The inclusion of this information on this website is designed to be reassuring and helpful.  If you require further information we suggest you visit the following useful website:

New Zealand Ministry of Health Covid 19 Information